Boutique customer experience advisory for businesses ready to grow on purpose.
Eclipse CX brings enterprise-grade operational discipline to owner-operated and founder-led businesses in healthcare, aesthetics, specialty retail, and high-growth services — the companies that have outgrown the playbook that got them here.
Selective by design.
Eclipse CX works with a limited number of clients each year. We invest deeply in each engagement, which means we choose carefully — and we’d rather decline a project than deliver a generic one. If your business is at an inflection point and you’d like to explore whether we’re the right fit, we’d be glad to begin the conversation.
The cognitive moat is customer intelligence.
Most businesses know their customers exist. Few know who they actually are — what they want, what they hesitate over, what they tell others about you when you’re not in the room.
Eclipse CX builds the operational discipline and data infrastructure that turn customer understanding into measurable growth.
We treat customer knowledge as an asset:
We collect data with care, protect with rigor, and apply it where it changes outcomes.
Operational diagnostics
Full-scope assessments of your operations, customer journey, technology stack, and customer intelligence infrastructure. We surface what’s working, what’s costing you, and what’s invisible — paired with prioritized recommendations and modeled ROI.
AI-Enabled Customer experience
KPI systems, dashboards, vendor strategy, and process design built to enterprise standards. The infrastructure that turns ambitious growth strategy into operational reality.
Operational infrastructure
Strategic deployment of AI across marketing, operations, and customer engagement — designed to deepen relationships, not replace them. Grounded in frameworks from MIT Sloan and MIT CSAIL for responsible, results-driven AI.
CONTACT US
© 2025. All rights reserved.
501 Union st ste 545
P.O. Box 862539
Nashville, tn 37219